In using our services you are deemed to have read and agreed to the following terms and conditions.

1. Definitions

In these Terms and Conditions, the following terminology applies:

“The Company”, “We”, “Us”, means Gutter Gleam.

“Technician” means the person or persons carrying out the service.

“Client” means the person(s), or company to whom the services are supplied.

“Service” means the gutter cleaning, pressure washing, roof treatments, solar panel cleaning, or any other clearance, clean, repair or replacement services provided to the client.

2. Payment Terms

All prices are fixed and subject to GST at the standard rate.

Unless agreed otherwise in advance, payment is due within 7 days of the invoice being issued.

Payment can be made via cash, bank transfer or other means as stated on the invoice.

3. Deposit Policy

Deposits are not required for the completion of any work provided by The Company.

4. Cancellation Policy

The Company requires the Client to give at least 24 hours’ notice of cancellation before the agreed job start time.

In the event of the Client missing this cancellation deadline, an administration of $30 is payable.  Notice can be provided any weekday between 8am to 5pm.

5. Our Services

5.1     The Company aims to provide reliable, trustworthy, and efficient Technicians who perform the work to the Client in a professional and timely manner.

5.2     The Client must allow the Technician access to the service address, with water and power if required, to complete the work. The Client agrees to allow our technicians access to the property during the allotted job time. If the Client is not going to be present at the property during this time, then necessary arrangements should be made to ensure our technicians still have access and these should be detailed to us at the time of booking.

5.3     We aim to deliver a service of the highest standards, always aiming to deliver more than you expect.  However, when work is completed, mistakes can be made, and we always correct our mistakes.  The Client is required to check the quality of the work after completion by viewing relevant photographs supplied.  In the event that the Client is not satisfied with the standard of work, they should contact the Company within 14 days of completion of the service. 

The Company agrees to resolve any issues or complaints raised.  In the event of a valid Client complaint, the Client will allow the Company to return to the property to complete the work to the Client’s satisfaction.  The Company will not refund any payment of the Client in lieu of the Technician being permitted to return to the Client’s property to complete the work.

5.4     Gutter Clearing and Cleaning definitions: ‘Gutter Cleaning’ is another term used for ‘gutter clearing’, and as such does not refer to cleaning the outside of the Client’s gutters.  This term refers to the removal of debris and blockages from the gutters such as leaves, plants, moss, and other waste.  The gutter clearing process varies in time to complete, but the prices quoted are fixed regardless of the length of time required to complete the service.  Gutter clearance is not guaranteed, and a property surrounded with trees can often fill again quickly.  Any dissatisfaction should be reported within 14 days.

5.5     The Company will recommend other companies as required, for scaffolding or other construction work, but will not act as agent, take no commission and will not be held responsible for other company’s work.

6. Residential Client’s

By using our service, you agree to pay the full quoted amount within 7 days of the invoice being issued. All prices are fixed, however if the Client provides improper details and information then the Company has the right to amend any previous evaluations and may increase the price originally quoted for.

In the event that one of our technicians discovers an issue during the works which will require significantly increased labour time and/or different parts/materials than that originally quoted, a re-quotation will be provided to the Client.

7. Commercial Client’s

By using our service, you agree to pay the full quoted amount within 7 days of the invoice being issued. If the Client provides improper details and information, then the Company has the right to amend any previous evaluations and may increase the price originally quoted for.

On large scale commercial work which requires different stages to complete, invoices will be sent to the Client at the completion of each stage. These payment terms will be agreed with the Client before the job start date.  In the event that one of our technicians discovers an issue during the works which will require significantly increased labour time and/or different parts/materials than that originally quoted, a re-quotation will be provided to the Client.

8. Appointment Times

The Company will provide the Client with an estimated one hour time slot in which our technicians will arrive at the property. While the Company strives to keep to these allotted appointment times, factors beyond our control such as heavy traffic or road works may result in our technicians arriving later than their estimated arrival time.

All works are subject to weather conditions and in the event of frost or heavy rain, the Company reserves the right to re-schedule the job to another date as agreed with the Client.

9. Accountability

The Company will not be held accountable if a third party interrupts the completion of the works and/or causes any damage to the areas in which we have worked.

10. Guarantee Policy

The Company provides specific guarantees for gutter clearance.

10.1   Gutter Clearance 100% Customer Satisfaction Guarantee

The Company a 100% Customer Satisfaction Guarantee on all gutter clearing works. You are required to check the quality of the work after completion by viewing relevant photographs supplied. In the event that you are not satisfied with the standard of work, you should contact us within 14 days of completion of the service. 

We agree to resolve any issues or complaints raised. In the event of a valid complaint, we will return to the property to complete the work to your satisfaction. We will not refund any payment in lieu of the returning to the property to complete the work.

These terms only apply to sections of your guttering that we have been previously paid to clear; the guarantee does not extend to any additional sections of your guttering system.

11. Insurance

The Company is fully insured against injury and property damage with a minimum of $20million in Public and Product Liability Insurance. Details which can be requested if required.

12. Licences

The Complany’s on-site workers are fully licenced and trained in Working at Heights and Elevated Work Platform.

13. Complaints and Claims

We always endeavour to provide the best service.  However, on rare occasions there may be times where a customer may not be completely satisfied.  To ensure we can put things right for you, as soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out based on the contract terms and to the high standards the business aims to achieve.

Please contact us straight away with any concerns either by phone, email or write to us. If writing, please get proof of posting.

On receipt of your complaint, we aim to respond within 5 days. 

We will arrange a convenient date to come and view and/or remedy the situation.

In the unlikely event that we are unable to resolve your complaint having exhausted our complaints procedure, it may be necessary to use another complaint service.  Where the business cannot resolve the complaint to your satisfaction and/or agree to the final resolution requests confirmed to us; and both parties agree a ‘deadlock’ has been reached, you can then escalate your complaint to Consumer Affairs Victoria. 

13.1   The Company agrees to help resolve any issues as far as possible.  The Complaints and Claims Policy set out here applies to all services provided.

13.2   The Client accepts and understands that poor service or workmanship or any other issues must be reported using our complaints procedure.

13.3   A claim should be made against the Company public liability insurance in the event of accidental damages, or any damage caused by the Technician to the Client’s property.

13.4   The Company is responsible for providing a fully trained Technician who is legally eligible for work and capable of performing the service requested by the Client.  Where the Company has been negligent and/or breached this obligation, the Company will be liable for any reasonable loss or damage suffered as a direct result.  However, the Company’s liability does not include any losses relating to the Client’s business, even if those losses are reasonably foreseeable.  These types of losses include (for example) loss of income or revenue, loss of business, loss of profits, loss of anticipated savings, loss of data, or waste of management or office time.

13.5   All unpaid invoices will be passed on to the Company’s accountant to recover the debt.  If the Client does not settle the invoice within 14 days of the due date and The Company is forced undertake debt recovery, then an immediate administrative fee of 15% plus GST of the total invoice amount is added to the owed amount.  If after initiating debt recovery procedures the debit is not settled immediately, all resulting fees of The Company will be claimed from the debtor.

14. Quotation and Invoice Provision

The Company provides quotations and invoices, in writing, via email through the Company’s scheduling software.  All personal data is stored in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth), which govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.

15. Website Content

15.1   Website content is for information purposes only and is general in nature. It should not be regarded as personalised marketing or information technology advice. Whilst all care will be taken in preparing this content, we do not offer any guarantee as to the currency or accuracy of any content posted upon our website. We recommend that information on our website be considered in conjunction with advice which considers your individual circumstances.

15.2   We are not obligated to inform users of any errors or omissions in this content. We do not accept any responsibility to update users on new developments arising in respect of any subject. We will strive to ensure website content is current as at date of posting upon our website.

15.3   Where any costings are detailed in this site they are purely provided for example purposes and should not be relied upon.

15.4   We may from time to time, for convenience of users, insert links into our website which direct users to sites operated by third parties. We will endeavour to ensure that any subject links are relevant and safe to access. However, we have no control over third party sites and make no representation as to the safety of such sites. Nor are we able to vouch for the accuracy or currency of such websites.

16. Further Information

Please contact us if you have any questions or need clarification on any item of these terms and conditions.